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Technical Support
As good as technology is, things can go wrong and you need to be assured that you have people on hand who can provide support. This can be as simple as fixing accidental deletions of system settings, through to hardware diagnostics and replacement. We provide a number of support options, both "ad hoc" and contract-based; over the telephone, on-site or even by remote desktop administration applications.
"Ad hoc" Support
If you do not want to be tied down to a support contract, but still would like some peace of mind that help is there when you need it, then our ad hoc support services are what you are looking for.
Emergency Support
Disaster strikes! You need help and you need it now! Whether you have a support contract or account with us or not, we can help. We offer tiered rates based on the urgency of the support you need:
- Immediate - despatch of an engineer within 1 hour
- Attendance within 24 hours from call
- Attendance within 48 hours from call
Support Contracts
For customers requiring priority support and guaranteed response times, we can tailor a support contract to your needs.
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